Energy Retail Code of Practice review

We analysed options for updates to the Energy Retail Code of Practice, to consider the energy consumer reforms proposed by the Energy and Climate Change Ministerial Council (ECMC) in July 2024. Key changes include:

• Automatic best offer for customers experiencing payment difficulty
• Automatic best offer for customers experiencing payment difficulty
• Improving the ability to switch to the best offer and access to cheaper offers
• Extending protections for customers on legacy contracts and those paying high prices
• Improving the application of concessions on bills
• Improving the awareness of independent dispute resolution services

See the RIS here.

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